Refund policy

Returns, Exchanges & Refunds

Little ones grow fast, and sizes don't always work out. We keep our process simple, quick and fair, so you can shop with confidence.

1. Exchanges

  • Need a different size or style? Request an exchange within 3 days of delivery.
  • A pickup fee of ₹119 per request applies (covers up to 3 items; ₹40 for each additional item). We collect the item from your doorstep and ship your replacement at no extra cost.
  • New item priced higher: you pay only the difference through a secure payment link.
  • New item priced lower: the balance is added to your account as Store Credit.
  • Item you want is out of stock: you receive Store Credit for the full value, minus the pickup fee.

2. Returns for Store Credit

  • If you'd prefer not to exchange, return the item within 3 days of delivery and we'll add its value to your account as Store Credit.
  • A pickup fee of ₹119 per request (covers up to 3 items; ₹40 for each additional item) is deducted from the credit amount.
  • Your final pickup fee is confirmed in our approval message before pickup.
  • Shipping charges paid on the original order are non-refundable.

3. Damaged, Defective, Wrong or Missing Items
If something arrives damaged, defective or different from what you ordered, or if an item is missing from your package, we'll make it right.

  • Report it within 24 hours of delivery, by email or WhatsApp.
  • Share a continuous unboxing video, filmed from the moment the sealed package is opened, along with clear photos of the issue.
  • Once verified, we will send a free replacement of the same item.
  • If a replacement isn't available, you can choose either a full refund to your original payment method or Store Credit. Both include the shipping charges you paid.

Reports received after 24 hours, or without an unboxing video, will be handled as a standard exchange or return under sections 1 and 2.

4. Condition of Returned Items
To qualify for an exchange, return or refund, items must be:

  • Unworn, unwashed and unused
  • Free from stains, perfume or odours
  • Returned with all original tags attached and in the original packaging

Items that don't meet these conditions will be sent back to you, and no exchange, credit or refund will be issued.

5. About Colours
We photograph every piece carefully to show its true colour. However, lighting and screen settings can make shades look slightly different on your device. Such minor variations are not considered a defect, but you're always welcome to exchange or return the item under sections 1 and 2.

6. Final Sale Items
Products marked "Final Sale" on the product page, such as clearance items, cannot be exchanged or returned, except when they arrive damaged, defective or incorrect.

7. Store Credit

  • Store Credit is saved to your TinyCheek account and can be used on any future order.
  • Sign in at checkout with the same email or phone number used for your original order, and your balance will be available to apply.
  • Store Credit is valid for 12 months from the date of issue. The expiry date is included in the email we send you.
  • Store Credit cannot be exchanged for cash.

8. How to Raise a Request

Please keep your order number handy.

9. What to Expect

  • Request reviewed: within 24 hours
  • Pickup: within 2–4 business days of approval
  • Quality check: within 48 hours of the item reaching us
  • Exchange dispatched or Store Credit issued: the same day the item clears the quality check
  • Refunds to your original payment method are initiated immediately after approval and usually reflect within 5–7 business days, depending on your bank.

10. Cancellations

  • You can cancel your order for a full refund any time before it is dispatched.
  • Once dispatched, including Same-day Express orders, the order can't be cancelled, but it can be exchanged or returned as described above.